Privacy Policy

1. Who we are

Hello Tiger Global Pty Ltd[Insert registered address]Email: [insert privacy contact email]

2. Information we collect

We collect the following personal information:

• Account information: name, email address, date of birth/age, relationship status
• Profile and verification information: photos and live selfies
• Coach interaction data: your full conversation history with the AI coach, which is used to build and update your private Essence
• Device and technical information: device identifiers, IP address, app usage logs
• Payment information: subscription and payment details (processed by third-party payment providers; we do not store full card numbers)
• Optional location information: if you enable location services (for example, for venue recommendations)
• Any other information reasonably necessary to provide the coach service

3. Your Essence

Your Essence is a private digital profile created solely from your own interactions with the coach. It is used only to personalise your experience within the App. It is never shared with other users and is not used to train any shared or public AI model.

4. How we use your information

We use your information to:

• provide and personalise the AI coach service;
• build and maintain your private Essence;
• process payments and manage subscriptions;
• improve the App and fix technical issues;
• communicate with you about your account or the Service;
• comply with legal obligations.

5. Disclosure of information

We may disclose personal information to:

• third-party AI providers that power the coach (listed as updated from time to time);
• payment processors;
• cloud hosting and infrastructure providers;
• analytics providers (in aggregated or de-identified form where possible);
• professional advisers or regulators when required by law.

Some of these providers may be located overseas. We take reasonable steps to ensure they handle your information in accordance with the APPs.

6. Data security

We implement reasonable technical and organisational measures to protect your personal information from misuse, interference, loss and unauthorised access. No system is completely secure; we cannot guarantee absolute security.

7. Access, correction and deletion

You may request access to, or correction of, the personal information we hold about you. You may also request deletion of your account and associated data, subject to any legal retention requirements. Contact us at the email above to make a request. We will respond within a reasonable time in accordance with the APPs.

8. Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes and enforce our agreements. Conversation history and Essence data are retained while your account is active and for a limited period thereafter unless you request earlier deletion.

9. Children’s privacy

The App is not directed at anyone under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have done so, we will delete it.

10. Cookies and tracking

The App and any associated website may use cookies or similar technologies for functionality, analytics and security. You can control cookies through your device or browser settings.

11. Complaints

If you have a privacy complaint, contact us at the email above. We will investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the App or by email. The updated policy will be effective when posted.

Contact us

Hello Tiger Global Pty Ltd[Insert registered address]Email: [insert privacy contact email]